Terms of Service

Last updated: January 1, 2025

1. Acceptance of Terms

Welcome to Master-Sanctuary. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Company Information

Master-Sanctuary is a Swedish company specializing in smart home solutions and renewable energy systems.

3. Services

We provide the following services:

• Solar energy system design, installation, and maintenance
• Home automation systems and smart home technology
• Energy management and monitoring solutions
• Security systems for residential properties
• Heat pump installation and maintenance
• Battery storage systems
• Consultation and advisory services

4. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes
• Respect intellectual property rights
• Not interfere with or disrupt our services
• Comply with all applicable laws and regulations

5. Service Agreements and Installation

5.1 Consultation and Quotes

Initial consultations are provided free of charge. Written quotes are valid for 30 days unless otherwise specified.

5.2 Installation Services

Installation services are subject to separate written agreements that detail:

• Scope of work and specifications
• Timeline and milestones
• Payment terms and conditions
• Warranty information
• Maintenance requirements

5.3 Permits and Approvals

Customers are responsible for obtaining necessary permits and approvals unless specifically included in the service agreement. We will assist with permit applications when requested.

6. Payment Terms

• Payment terms are specified in individual service agreements
• A deposit may be required before work commences
• Final payment is due upon completion and acceptance of work
• Late payments may incur additional charges
• We accept bank transfers, credit cards, and approved financing options

7. Warranties and Guarantees

7.1 Workmanship Warranty

We provide a 5-year warranty on installation workmanship from the date of completion.

7.2 Equipment Warranties

Equipment warranties are provided by manufacturers and vary by product. Warranty terms are specified in individual agreements.

7.3 Performance Guarantees

Solar energy system performance guarantees are provided where applicable and detailed in system-specific agreements.

8. Limitation of Liability

To the maximum extent permitted by Swedish law:

• Our liability is limited to the value of services provided
• We are not liable for indirect, consequential, or punitive damages
• Force majeure events excuse performance delays
• Customers must notify us of issues within reasonable time frames

9. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Master-Sanctuary or licensed to us. You may not reproduce, distribute, or create derivative works without our written permission.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Cancellation and Refunds

11.1 Cancellation Rights

For consumer contracts, you have the right to cancel within 14 days of signing the agreement (cooling-off period) as per Swedish consumer protection laws.

11.2 Refund Policy

Refunds are processed according to the terms specified in individual service agreements and applicable consumer protection laws.

12. Maintenance and Support

We offer maintenance and support services for installed systems:

• Regular maintenance schedules are recommended
• Emergency support is available during business hours
• Remote monitoring services may be included
• Maintenance terms are specified in service agreements

13. Governing Law and Dispute Resolution

These Terms are governed by Swedish law. Any disputes will be resolved through:

1. Direct negotiation between parties
2. Mediation through approved services
3. Swedish courts with jurisdiction in Stockholm

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us: